This English version is provided for convenience. In case of any conflict, the Korean version prevails.
This policy explains how cancellations and refunds work for Fooding's paid services. The diner service (restaurant discovery, waitlists, bookings, reviews and rewards) is free; this policy applies to paid plans for restaurant owners. For refunds of food you paid for at a restaurant, please contact that restaurant — the Company is not involved in food payments.
Who handles your refund depends on how you paid.
At a Glance
| Situation | Outcome |
|---|---|
| Cancelling a subscription | Anytime. Billing stops from the next billing date. You keep access until the end of the period already paid |
| Refund requested within 30 days of a payment | That payment is refunded in full. Applies to the first payment and every automatic renewal, with no limit on how many times, no reason required, regardless of use |
| Yearly plan cancelled more than 30 days after payment | Refunded pro rata for the days remaining (amount paid × days remaining ÷ 365) |
| You couldn't use the Service because of us | Refund or extension for the time lost |
Article 1. Handling by Payment Route
| Payment route | Seller | How to cancel or request a refund |
|---|---|---|
| Domestic payment (KRW) | HyperReality Co., Ltd. | contact@fooding.im or the Service's billing settings |
| Overseas payment | Paddle.com (Merchant of Record) | The link in your receipt email or paddle.net. Requests sent to us are also processed through Paddle |
Article 2. 30-day Full Refund
- Every payment (the first payment and every automatic renewal) is refunded in full if you request it within 30 days of the payment date, with no reason required and regardless of use.
- There is no limit on the number of refunds.
- When a payment is refunded in full, the subscription it paid for ends at the time of the refund.
Article 3. Cancellation
- You can cancel at any time from the billing settings screen.
- After you cancel, we stop billing from the next billing date, and you can keep using the Service until the end of the period already paid.
- If you want a refund, request it under Article 2 or Article 4. You can request cancellation and a refund together.
Article 4. Refunds for Yearly Plans
- Even if you cancel a yearly plan more than 30 days after payment, we refund as follows.
- Refund = amount paid × (days remaining ÷ 365). Days remaining are counted from the date you request cancellation, and amounts below one won (or one cent) are rounded down.
- Example: you cancel a KRW 290,000 yearly plan after 100 days → 290,000 × 265 ÷ 365 = KRW 210,547 refunded
Article 5. Usage-based Products
Not applicable — we do not currently sell usage-based products (such as credits). If we introduce them, we will add a rule here refunding only the unused portion and show it on the checkout screen.
Article 6. Refunds Due to the Company
- If you cannot use the Service for 24 consecutive hours or more, or for a cumulative 72 hours or more in a month, due to the Company's fault, we refund the fee for the time lost or extend your plan by that time.
- If we shut down the Service, we refund the remaining period on a pro-rata daily basis. This applies to monthly plans too.
Article 7. Refund Method and Timing
- We refund to the original payment method. If the payment cannot be cancelled, we transfer the amount to a bank account you designate.
- We issue the refund (or payment cancellation request) within 3 business days of receiving your request. It may take a few more days to appear, depending on your card issuer or payment provider.
- Refunds for overseas payments are processed by Paddle. The terms of this policy apply equally to members who paid through Paddle.
Article 8. Contact
- contact@fooding.im
- HyperReality Co., Ltd. · +82-507-0178-7546 · 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
Addendum
- This Refund Policy takes effect on 2026-10-16.
- This revision extends the 30-day full refund from the first payment to every payment and removes the limit on repeat requests, the 7-day window for renewal payments, the no-refund rule for the rest of a monthly period, and the exclusion for termination due to a breach of the Terms, and changes the refund for yearly plans cancelled after 30 days to a daily pro-rata refund for the days remaining (÷ 365). It is favorable to members, and no paid services had been sold when it was made, so no payment is governed by the previous version.