This English version is provided for convenience. In case of any conflict, the Korean version prevails.
This policy explains how cancellations and refunds work for Fooding's paid services. The diner service (restaurant discovery, waitlists, bookings, reviews and rewards) is free; this policy applies to paid plans for restaurant owners. For refunds of food you paid for at a restaurant, please contact that restaurant — the Company is not involved in food payments.
Who handles your refund depends on how you paid.
At a Glance
| Situation | Outcome |
|---|---|
| Refund requested within 30 days of the first payment | Full refund |
| Monthly plan cancelled after 30 days | Billing stops from the next billing date. You keep access for the month already paid |
| Yearly plan cancelled after 30 days | We deduct the months used at the monthly list price and refund the rest |
| You couldn't use the Service because of us | Refund or extension for the time lost |
Article 1. Handling by Payment Route
| Payment route | Seller | How to request a refund |
|---|---|---|
| Domestic payment (KRW) | HyperReality Co., Ltd. | contact@fooding.im or the Service's billing settings |
| Overseas payment | Paddle.com (Merchant of Record) | The link in your receipt email or paddle.net. Requests sent to us are also processed through Paddle |
Article 2. Withdrawal (30-day Full Refund)
- If you request a refund within 30 days of your first payment, we refund it in full regardless of use. If the same customer repeatedly requests this full refund for the same service, Article 3 applies from the second request onwards.
- For a renewal payment, a request made within 7 days of the renewal date is refunded in full for that renewal (including yearly plans).
Article 3. Cancellation
- You can cancel at any time from the billing settings screen.
- Monthly plans: after you cancel, we stop billing from the next billing date, and you can keep using the Service until the end of the period already paid. The remaining period is not refunded.
- Yearly plans: when you cancel, we refund as follows.
- Refund = amount paid − (months used × monthly list price)
- Example: you cancel a KRW 120,000 yearly plan (monthly list price KRW 12,000) after 4 months → 120,000 − 4 × 12,000 = KRW 72,000 refunded
- Any part of a month counts as a full month. If the result is zero or less, no refund is due.
Article 4. Usage-based Products
Not applicable — we do not currently sell usage-based products (such as credits). If we introduce them, we will add a rule here refunding only the unused portion and show it on the checkout screen.
Article 5. Refunds Due to the Company
- If you cannot use the Service for 24 consecutive hours or more, or for a cumulative 72 hours or more in a month, due to the Company's fault, we refund the fee for the time lost or extend your plan by that time.
- If we shut down the Service, we refund the remaining period on a pro-rata daily basis.
- This article does not apply if we terminate the agreement because the member violated our Terms. In that case, the remaining period is settled under Article 3.
Article 6. Refund Method and Timing
- We refund to the original payment method. If the payment cannot be cancelled, we transfer the amount to a bank account you designate.
- We issue the refund (or payment cancellation request) within 3 business days of deciding it. It may take a few more days to appear, depending on your card issuer or payment provider.
- For overseas payments, refund timing and method follow Paddle's policy.
Article 7. Contact
- contact@fooding.im
- HyperReality Co., Ltd. · +82-507-0178-7546 · 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
Addendum
This Refund Policy takes effect on 2026-10-12.